How we collect, use and protect your personal data when you shop with us.
Updated 12 March 2026
Legal
Our policies and terms, written as clearly as we can.
Everything you agree to, in one place
These documents explain how we handle your data, how buying from us works and what you can expect from us. If something isn't clear, our team is happy to help.
Policies & terms
Which cookies we use, why we use them and how you can change your choices.
Updated 12 March 2026
The rules for using our website and app, including your account and reviews.
Updated 3 February 2026
Ordering, pricing, payment and what happens after you place an order.
Updated 3 February 2026
Delivery options, timescales and how to return or exchange an item.
Updated 20 January 2026
Key information we share with you before you complete a purchase.
Updated 20 January 2026
Company information
- Things Retail Ltd.
- Registered office: 1 Example Street, London EC1A 1AA
- Company number: 01234567 · VAT number: GB 123 4567 89
- Data protection officer: privacy@things.example
Still have a question?
Our customer team can explain any part of these documents. We usually reply within one working day.