Contact us within 30 days with a photo of the item and we'll arrange a replacement or refund, including delivery costs.
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Related questions
Larger orders sometimes ship in more than one parcel: check your dispatch emails. If an item is still missing, contact us within 30 days.
Read the full answer: An item is missing from my orderYou can return most items within 30 days of delivery, online or in any of our stores. Returns are free to drop-off points and stores.
Read the full answer: How do I return an item?