Question 1

How do I return an item?

Accepted Answer

You can return most items within 30 days of delivery, online or in any of our stores. Returns are free to drop-off points and stores.

Question 2

Can I return an item to a store?

Accepted Answer

Yes. Bring the item and your order number to any Things store and we'll refund you on the spot.

Question 3

Do I need the original packaging?

Accepted Answer

It helps, but it isn't required. Pack the item securely so it isn't damaged on the way back.

Question 4

When will I get my refund?

Accepted Answer

Refunds are processed within 14 days of us receiving your return and go back to your original payment method.

Question 5

How will I be refunded?

Accepted Answer

We refund to the payment method you used. Gift card payments are refunded as a new gift card.

Question 6

Why is my refund less than I expected?

Accepted Answer

If you returned part of an order, original delivery costs and promotional discounts may not be refunded in full.

Question 7

Can I exchange an item?

Accepted Answer

We don't swap items by post. Return the item for a refund and place a new order, or exchange it in any store.

Question 8

My item arrived damaged or faulty

Accepted Answer

Contact us within 30 days with a photo of the item and we'll arrange a replacement or refund, including delivery costs.

Question 9

Which items can't be returned?

Accepted Answer

For hygiene reasons we can't take back opened beauty products, unless they're faulty. Gift cards can't be returned either.

Returns & refunds

Starting a return