For hygiene reasons we can't take back opened beauty products, unless they're faulty. Gift cards can't be returned either.
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Related questions
You can return most items within 30 days of delivery, online or in any of our stores. Returns are free to drop-off points and stores.
Read the full answer: How do I return an item?Contact us within 30 days with a photo of the item and we'll arrange a replacement or refund, including delivery costs.
Read the full answer: My item arrived damaged or faulty