How do I return an item? · Help Centre

You can return most items within 30 days of delivery, online or in any of our stores. Returns are free to drop-off points and stores.

Step by step

1
Find your order
Go to My Account › Orders and select the order with the item you want to return.
2
Choose the item and reason
Select one or more items, tell us why you're returning them and pick a return method.
3
Pack it up
Use the original packaging if you can. Unused items only, unless the item is faulty.
4
Drop it off
Show the QR code at a drop-off point or store. We'll email you when your refund is on its way.

Good to know

For hygiene reasons, opened beauty products can only be returned if they're faulty.

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