Orders & delivery

Tracking can take up to 24 hours to update after dispatch. If the link still shows nothing after a day, contact us and we'll check with the courier.

Standard delivery is €4.95 and free from €150. Next-day delivery is €6.90 when you order before 21:00 on a working day.

We deliver to the UK and 26 countries in the EU. Delivery times and costs are shown at checkout once you enter your address.

You can change it in My Account › Orders until your order is dispatched. After that, ask the courier to redirect it from the tracking page.

Check the tracking page first: couriers sometimes deliver to a neighbour or a pick-up point. If it's more than 2 working days late, contact us.

Yes. If we cancel an order, you're refunded in full within 3–5 working days to the payment method you used.

Larger orders sometimes ship in more than one parcel: check your dispatch emails. If an item is still missing, contact us within 30 days.