Check the tracking page first: couriers sometimes deliver to a neighbour or a pick-up point. If it's more than 2 working days late, contact us.
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Related questions
Track it any time in My Account › Orders. We email you a tracking link as soon as your parcel is dispatched.
Read the full answer: Where is my order?Larger orders sometimes ship in more than one parcel: check your dispatch emails. If an item is still missing, contact us within 30 days.
Read the full answer: An item is missing from my order