Larger orders sometimes ship in more than one parcel: check your dispatch emails. If an item is still missing, contact us within 30 days.
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Related questions
Contact us within 30 days with a photo of the item and we'll arrange a replacement or refund, including delivery costs.
Read the full answer: My item arrived damaged or faultyCheck the tracking page first: couriers sometimes deliver to a neighbour or a pick-up point. If it's more than 2 working days late, contact us.
Read the full answer: My parcel is late