Returns & refunds
How do I return an item?
You can return most items within 30 days of delivery, online or in any of our stores.
Results for “Return an item”
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Returns & refunds
Can I return an item to a store?
Bring the item and your order number to any Things store and we'll refund you on the spot.
Returns & refunds
Which items can't be returned?
Gift cards can't be returned either.
Returns & refunds
Can I exchange an item?
Return the item for a refund and place a new order, or exchange it in any store.
Payments & promotions
Promo codes and refunds
If you return an item bought with a promo code, the refund reflects the discounted price.